Terms and Conditions



Participation In This Rewards Program Constitutes Your Acceptance of These Program Conditions.

The Highly Loyal Club (“Highly Loyal Club” or the “Program”) is offered by MPM Retail LLC and its subsidiaries and affiliates (herein, collectively “MPM”). Rewards Points (“Points”) may only be used at participating MPM locations.

Customers may become members (“Members”) of the Program by sending a text message with the word “JOIN” to 313-242-0780. Customers will then need to download the Highly Loyal Club App and create a Customer profile. Customers can also register in store through our Guest Advisors. Joining the program is free and will be activated upon sign up and opting into communications. Membership in the Program is limited to residents of the United States who are over 21 years of age. Please read our Privacy Policy. Members of the Program agree to resolve all disputes only one-on-one, in arbitration (no court trial, no jury trial, no class actions).

Earn Points

To earn Points, you must make qualifying purchases at participating MPM locations:

Points are earned at a rate of 1 point per dollar spent.

You earn Points at the time of your transaction in store and online. The Points will be available for redemption on the following day. For each purchase made using your Highly Loyal Club account, your purchase receipt will show the Points credited to your account for that transaction and Point balance. You may also check your Points balance in the Highly Loyal Club App. No Points will be issued retroactively. Points cannot be transferred between Program Members or accounts. Points may be earned only by the Member who pays for the purchases. Points may be earned for purchases made with gift cards. Point balances are stored by MPM’s computer system and are automatically updated after each time you use your Highly Loyal account.

From time to time, MPM may offer new and different ways for you to earn and redeem Points, including bonus campaigns or Points accelerators. MPM has the sole discretion to offer, change and terminate the different ways to earn and redeem Points, including for example, the Points associated with bonus campaigns and accelerators. Sometimes earning and redeeming Points may be subject to additional terms disclosed at the time of the offer.

Redeem Points

You can redeem your Points anytime after you reach a qualifying level:

  • Tier 1: 100 points, $5 off
  • Tier 2: 200 points, $10 off
  • Tier 3: 300 points, $15 off
  • Tier 4: 400 points, $20 off
  • Tier 5: 500 points, $25 off
  • Tier 6: 600 points, $30 off
  • Tier 7: 700 points, $35 off
  • Tier 8: 800 points, $40 off
  • Tier 9: 900 points, $45 off
  • Tier 10: 1,000 points, $50 off
  • Tier 11: 2,000 points, $100 off
  • Tier 12: 4,000 points, $200 off

When you redeem your Points, they will be applied to the lowest-priced item you purchase in the applicable point category. Redemption of Highly Loyal points does not constitute a “purchase” for purposes of qualifying for promotions.

Point Expiration

Program Points expire and MPM reserves the right to disactivate any Member account that has been inactive for two (2) full calendar years. An inactive account is defined as one that has not made a purchase and/or earned any Points. If a Member account is disactivated and/or rendered inactive, all accumulated Points will become void. Further, if MPM terminates the program at any time, any unused Points in your account will expire and be void when the program is terminated.

Offer Subject to Availability

Points are redeemable only for the corresponding items described above; no substitutions are permitted. If you add additional items so that the purchase amount exceeds the value of the tendered Points, you will be required to make an additional payment for the balance due. Redemption of rewards will reduce the Points in your Highly Loyal Club account by the reward amount. ALL REWARDS SHALL BE ACCEPTED ON AN “AS IS” BASIS AND FOR WHICH SPONSOR MAKES NO WARRANTIES OR REPRESENTATIONS NOR ACCEPTS ANY RESPONSIBILITY.

Point Values

Points are non-transferrable or assignable, except by MPM. Highly Loyal Club cards, mobile member ID’s, and Program Points have no cash value and are not redeemable for cash, except where required by law. Program Points are not property and you have no vested right or interest in the Points. Point value stored on Program accounts will not be replaced if the Highly Loyal ID is lost, damaged, stolen, or used without permission. Points will not be accepted if the account number is invalid, has not been activated, or cannot be found within the MPM system. Sale of Highly Loyal Club accounts or Points is strictly prohibited. MPM is not responsible for honoring invalid Highly Loyal Club accounts.

By enrolling in the Program, Members agree to these Terms & Conditions. MPM reserves the right, and Members agree, MPM may cancel or limit the Program, modify the terms of the Program, and/or contract with a third party to administer the Program at any time, without notice. This includes modifying, altering, adding or deleting program benefits, point values, redemption levels, reward delivery methods, and conditions for active status. Members are responsible for periodically visiting this site to view any changes to these Terms & Conditions. In the event that the Program is discontinued, Members will be allowed to redeem Points remaining on their account, unless otherwise notified by MPM. MPM reserves the right to verify eligibility and to adjudicate on any dispute at any time.

Abuse of the Program, unauthorized or fraudulent use of or tampering with the Program, failure to follow these Terms and Conditions, the sale or barter of Program Points, or other improper conduct as determined by MPM, in its sole judgment, may result in cancellation of the Member’s account without notice and future disqualification from Program participation and forfeiture of all Points accrued. Program Points and rewards are subject to applicable government regulations and are void where prohibited by law.

The Program is governed by, and construed in accordance with, the laws of the State of Michigan, without giving effect to any choice of law or conflict of law rules (whether of the State of Michigan or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Michigan.

Please contact us via our website or postal mail at: MPM Retail LLC Attn: Highly Loyal Club Program, 1507 S. Kalamazoo Avenue, Marshall, MI 49068 or https://highlyloyalclub.com.

Mandatory Dispute Resolution (Individual Arbitration; No Court Trial; No Jury; No Class Action)


Any dispute between you and MPM relating in any way to this Program is a “Claim”. For example, Claims can arise under federal or state law. Claims can assert violations of statute, breach of contract, negligence, torts, frauds, or misrepresentations. Those are just examples. Any dispute which could form the basis of a Complaint in a courtroom is a Claim.

Excepted Claims

(a) Individual claims that can be brought and completely resolved in small claims court and/or (b) claims related to the ownership of MPM intellectual property are “Excepted Claims”.

Covered Claims

All Claims, other than Excepted Claims, are Covered Claims.

Agreement to Arbitrate

You and we agree to submit all Covered Claims to arbitration. Arbitration of Covered Claims is mandatory under this Agreement. It is not an option. Arbitration of Covered Claims is to the exclusion of trial by a court or trial by a jury. For Covered Claims, you and we waive the right to trial by a court or trial by a jury. These Mandatory Dispute Resolution terms constitute a contract to settle claims by arbitration as set forth in the Federal Arbitration Act, 9 U.S. Code

AAA as Arbitrator

You and we agree to mandatory, binding arbitration of Covered Claims by the American Arbitration Association (“AAA”). More information about AAA can be found at https://www.adr.org/Arbitration.

Any arbitration must be filed with AAA at https://www.adr.org/Support or by such means as AAA shall make available. All issues are for AAA to decide, except that disputes relating to the scope, application, and enforceability of these Mandatory Dispute Resolution Terms are for a Court to decide (if you and we cannot agree).

Related Court Proceedings

You and we agree to be subject to the personal jurisdiction of the courts of Michigan with respect to any Covered Claim. You and we submit to the jurisdiction of the federal and State Courts surrounding Calhoun County, Michigan to (1) enforce the terms of this Mandatory Dispute Resolution Agreement, (2) to address disputes regarding the scope, application, and enforceability of these Mandatory Dispute Resolution Terms, (3) for the appointment of a substitute arbitrator as needed (see below), and (4) to enter any award rendered by the arbitrator.

Rules to Apply

AAA will adjudicate the Covered Claims in accordance with its Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes.

No Class, Mass, or Collective Actions or Arbitrations

You and we agree not to bring or participate in any class, mass, or collective action or arbitration regarding a Claim. You and we agree that AAA only has authorization to conduct arbitration of Covered Claims on an individual basis. You and we do not give AAA permission to arbitrate Your claim in conjunction with any Claim asserted by anyone else.

Substitute Arbitrator

In the event that AAA cannot or will not perform arbitration in accordance with the provisions of this agreement, either (a) the parties may agree to another arbitrator or, if no such agreement is had, (b) a court shall appoint one according to the provisions of the Federal Arbitration Act, 9 U.S. Code § 5.

Jury Trial Waiver

If a claim proceeds in court rather than through arbitration, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.


How to Opt in to the Program

To join the Program and to receive promotional and personalized marketing text messages, offers, discounts, and other information from MPM’s Point Program:


Text JOIN to 313-242-0780 from your mobile device. You’ll receive texts via an automated system to the number you provide, until you opt out. You agree to send us a message that says “STOP” to opt out. Msg and data rates may apply. Msq frequency varies. You must be a US resident and at least 21 years old to enroll.


Other important terms and conditions apply (see above), including an agreement to resolve any disputes only by individual arbitration (no court trial, no class actions). You don’t have to join to make a purchase. To opt out, reply to message with STOP.


Users going to MPM-owned stores have the opportunity to opt in to receive rewards information from MPM through the Highly Loyal Club program. Opt in is via point of sale or Texting JOIN.


To Opt Out

To opt out of SMS/MMS messages, text STOP to the last text message you received. For email communications, click the unsubscribe link at the bottom of your email.



Message and data rates may apply.


Message Frequency

Message frequency varies.


Privacy Policy

You can review our Privacy Policy.


Carrier Liability Disclosure

Carriers are not liable for delayed or undelivered messages.


Dispute Resolution and Arbitration

The Mandatory Dispute Resolution provisions of the Program apply equally to and are incorporated into these SMS Terms & Conditions.